TERMS OF USE
These terms and conditions are applicable to the usage of the
www.Travelidea.in website ("TRAVELIDEA") by you. TRAVELIDEA
shall provide you (“User”) travel-related information, travel leads, pricing,
availability and reservations for airlines, hotels, railway, holiday packages,
bus and car rentals across cities and rural areas throughout India and abroad
(“Service/s or TRAVELIDEA Services”). These Services may be availed by the User
in India or outside India at any time during the year as is offered by various
third party vendors like airlines, hotels, bus operators etc.("Service
Providers" or "Vendors"). The website is also for your education
and information and is also used by us to obtain feedback with a view to
providing information and services with respect to the leisure industry.
By accessing this site you agree to the following terms. In case you do not
agree to the following terms please do not read or refer to the material on any
of our pages.
Opening an Account
In order to become able to use the TRAVELIDEA, you must complete in full an
application form on the Website. As part of the application, you will be asked
to provide us with a Username and Password. This username and password will be
used by you when using our services.
Usernames/Passwords
You are solely responsible for the confidentiality of your username, and
password. In the event you have reason to believe your account, username and/or
password is being used in an unauthorized manner, you agree to contact us
promptly so that the appropriate modifications can be made to your account.
Please be aware that information will be sent to your email address that you
provided to us at the time of sign up.
Agreement to Receive Mail
You hereby consent to the receipt of physical & electronic communication
from us.
Contributions on Website
Any activity you do on the website (Comments, Reviews, and Questions etc)
becomes property of TRAVELIDEA. We reserve the right to modify or update that
information suitably.
Viruses and Contamination of System
TRAVELIDEA is neither responsible nor liable for any viruses or other
contamination of your system, nor for any delays, inaccuracies, errors or
omissions arising out of your use of this site or with respect to the material
contained on this site.
Linked Sites
Any linked websites in our website are not under our control and we are not
responsible for the contents of any linked site or any link contained in a
linked site, or any changes or updates to such sites. We are providing these
links to you only as a convenience, and the inclusion of any link does not
imply endorsement by us of the site.
Content and Intellectual property rights
All content on the website including but not limited to icons, buttons, logos,
text etc, as well as any and all trademarks, whether registered or not
constitute the exclusive intellectual property of the TRAVELIDEA and is
protected under Indian law. You may not selectively download portions of the
website without retaining the copyright notices You may download material from
the website only for your own personal use and for no commercial purposes
whatsoever. Any and all information that is submitted by you including but not
limited to comments, feedback etc is the sole property of TRAVELIDEA which may
be used in any manner the TRAVELIDEA deems fit. We provide all content to the
best of our knowledge and we are not responsible for changes to third party
content.
Limitation of Liability
TRAVELIDEA makes no warranty that this site will meet your requirements, the
service or this site will be uninterrupted, the results that may be obtained
from the use of this site will be accurate or reliable, any information or
other material obtained by you through this site will meet your expectations
and any errors in this site will be corrected.
We shall not be liable to you for any special, consequential, incidental, and
exemplary or punitive damages, or loss of profit or revenues. We are also not
liable under any circumstances for damages arising out or related in any way to
your inability to access, or your difficulty in accessing, the website. We
shall not be liable under any circumstances for damages arising out of or in
any way related to products, services and/or information offered or provided by
third-party vendors accessed through the website or by any other means. All
content and information provided by TRAVELIDEA either through the website or
otherwise is provided to you without warranty of any kind either expressed or
implied, with regard to the merchantability, technical compatibility or fitness
for a particular purpose with regard to any service, products or material
provided by or through the website.
Indemnity
You agree to indemnify, defend and hold harmless TRAVELIDEA, and its officers,
employees, agents, and any third party information providers to the Website,
from and against all claims, actions, proceedings, expenses, damages and
liabilities, which are the result of, or are in any way related to your use of
the website.
Governing Law
These terms and conditions shall be governed by Indian law and the courts at
Tezpur shall have exclusive jurisdiction in all matters arising out of or in
connection with the use of the website by you.
Privacy Policy
Please refer to our Privacy Policy on the website.
Charges & Pricing
TRAVELIDEA does not charge any fees for browsing. TRAVELIDEA is ONLY a
ticketing/booking agent for various types of services. For example, TRAVELIDEA
does not operate bus services or run flights of its own etc. In order to
provide a comprehensive choice of bus operators or flights etc, departure times
and prices to customers, it has tied up with many Vendors. TRAVELIDEA's advice
to customers is to choose the Vendor they are aware of and whose service they
are comfortable with. TRAVELIDEA is not liable for any Discrepancy / Deficiency
in service by the Service Providers / Vendors of any service type.
Users can create free membership accounts on TRAVELIDEA for service booking.
From time to time, TRAVELIDEA at its sole dsicretion will add new services,
change existing services and remove some services as well.
Users shall be solely responsible for compliance of all applicable laws for
making payments to TRAVELIDEA. GST Credit (if applicable) will be provided
directly by the Vendor to the User and TRAVELIDEA will not be responsible for
non-receivable of the same.
While TRAVELIDEA strives for quality products and services with accurate
pricing information, typographical and other errors may occur. In the event the
Service is listed at an incorrect price or with incorrect service information
due to an error, TRAVELIDEA may at it'sdisretion contact the User for
instructions or cancel User's booking and notify User of such Cancel.
TRAVELIDEA will have the right to rectify the price of the Service and contact
User for further instructions via e-mail address provided by User at the time
of registration, or cancel the booking and notify User of such cancellation. If
TRAVELIDEA cancels the order after the payment has been processed, the said
amount will be remitted to User’s account from which the payment was made.
Payment Options
TRAVELIDEA Supports various Payment Methods like Credit and Debit Cards (Visa,
Mastercard, Rupay, Amex, Dinners etc), Internet Banking (around 100 Indian
Banks), Wallets, etc through an online payment gateway system. TRAVELIDEA and
the associated one or more payment gateway makes full effort to fulfill
information security requirement and uses the latest encryption technology to
protect and safeguard the Users Payment Methods and their details.All Payments for services purchased via TRAVELIDEA by all types
of users (travelers or agents or any other type) have to be pre-paid. Incase
the credit is extended/provided to any type of user, then it needs to be paid
within the next working day. If the user misses his payment timelines, then
TRAVELIDEA has the right to cancel the purchased service or any other purchased
services of the same user or it's sister concerns to recover the money and
penalty amount decided by TRAVELIDEA (upto 100% of the default amount).
Company also reserves the right to charge 1% per day penalty interest for overdues, the same will charged after reminders and notifications.
Gateway Charges
Please note that TRAVELIDEA cannot control any fees or conversion rates that
may be charged to User by their Banks or Financial Institution related to such
a transaction and TRAVELIDEA disclaims all liabilities in this regard.
TRAVELIDEA Travel Special Fares
There are three types of TRAVELIDEA Special Fares:
- TRAVELIDEA
Special ZERO Reschedule Charges
- Reschedule request
needs to reach TRAVELIDEA atleast 36 hours for domestic flights and 72
hours for international flights before the original departure time. If
the request does not come in this timeframe, then normal Airlines and
TRAVELIDEA Travel Reschedule charges will be charged. However, Customer
can also directly work with the airlines when the departure time is less
than the above mentioned timeframe. Any charges imposed by the airlines
in this regard, will need to be borne by the customer itself.
- Exact flight details
of the new flight needs to be provided for Reschedule request - Only one
option will be handled for reschedule request.
- TRAVELIDEA Travel
takes 4 to 8 hours to respond during working hours for re-schedule
request and is totally dependent on seat availability and airlines
response. Incase the airlines does not provide timely or no response,
TRAVELIDEA Travel cannot be held responsible for the same.
- TRAVELIDEA may charge
certain service fees for the service rendered.
- TRAVELIDEA
Special ZERO Reschedule, 50% Cancellation Fees, Free Meal
- Reschedule details
covered under TRAVELIDEA Special ZERO Reschedule Charges
- Airlines & TRAVELIDEA
Cancellation Charges will be charged at 50% For e.g. if Airlines
cancellation charges were Rs 3000 and TRAVELIDEA Charges Rs 499, then in
this flight, the Airlines Cancellation Charges will be Rs 1500 and
TRAVELIDEA Charges as Rs 249. All Cancellation requests needs to reach
TRAVELIDEA before 36 hours in domestic flights and 72 hours for
international flights before the original departure time. If the request
does not come in this timeframe, then normal Airlines and TRAVELIDEA
Cancellation charges will be charged. However, Customer can also directly
work with the airlines when the departure time is less than the above
mentioned timeframe. Any charges imposed by the airlines in this regard,
will need to be borne by the customer itself.
- Free Meal is supposed
to be provided by the airlines. However if for any reason, airlines does
not provide the Free MEAL, no compensation will be provided by
TRAVELIDEA. MEAL Selection needs to be done by the customer on the
airlines website. TRAVELIDEA will not choose any MEAL type on customer's
behalf.
- TRAVELIDEA
Special ZERO Cancellation / Reschedule Fees, Free Meal
- Cancellation requests
needs to reach TRAVELIDEA atleast 36 hours for domestic flights and 72
hours for international flights before the original departure time. If
the request does not come in this timeframe, then normal/standard
Airlines and TRAVELIDEA Cancellation charges will be charged.
- Please read above for
Rescheduling of Flights & Free MEAL
Refund,
Cancellation & Re-scheduling Policy
In case of no-show or
unutilized bookings, User shall be required to make requests for any valid and
applicable refunds, as per Vendors’ policies or within 15 days from the travel
date (whichever is earlier). No refund would be payable for any requests
made after the expiry of 30 days of travel date / check-in as aforementioned
and all unclaimed amounts for such no-show or unutilized bookings shall
accordingly be deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the
cancellation request, after receiving back to back refund from the concerned
Vendor. Payment will be refunded back into the same original payment instrument
like the same credit card or bank account from which it was paid for the
traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload
of any type is always credited in their agents TRAVELIDEA’s account balance. In
case of agents account closure, the agent is supposed to consume its balance or
clear their dues (if any). No money transfer will be done to travel agents bank
account, in any circumstances.
In case User avails to book any of the Services offered by the Vendor and is,
thereafter, not contactable on the contact details provided, then the
tour/travel reservation selected by User will stand cancelled and TRAVELIDEA or
the Vendor would not be liable for any charges/expenses incurred by User,
either directly or indirectly in this regard
Any Refund Claims arising due to cancellation / delay of flight by the Vendor
shall be subject to TRAVELIDEA receiving the refund from the Vendor. In the
Event Vendor does not refund the amount to the TRAVELIDEA, TRAVELIDEA shall not
be held liable for the same
Cancellation/Re-scheudle of Flight Ticket upto 24 hours will be dealt by
TRAVELIDEA. Less than 24 hours, the USER should cancel it directly with the
airlines and inform TRAVELIDEA for the refund processing
TRAVELIDEA shall charge a cancellation fees - varying from time to time and
transaction to transaction and type of service. This fees will be over and
above the Airlines Cancellation Fees. Similarly for other service like Bus
Tickets etc, TRAVELIDEA will add it's own cancellation fees over the Vendor's
cancellation Fees
Cancellation Policy is defined and governed by the Vendor and TRAVELIDEA will
not be able to do any changes around it. Refund will only be processed once the
USER informs TRAVELIDEA
Partial Cancellation may or may not be allowed - This will depend on the
Vendor's Cancellation Policy
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and TRAVELIDEA Re-schedule
Charges
Domestic and International Booking/Cancellation/Re-schedule will have different
amount of fees for different Services
Name Change, Title Change, Age Change, Sector Change etc is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be
entertained by TRAVELIDEA. The User need to work directly with the Vendor and
TRAVELIDEA will not be responsible / liable in any form
Once a confirmed ticket/service is booked/generated, Convenience Fees is not
refundable under any circumstances. If you are booking a special discounted
return fare then both sectors have to be cancelled together
The USER will be solely responsible for the Visa, Passport or any other
requirement for the travel. TRAVELIDEA will not be responsible for any
inadequacy of any form
Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance
for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to
check this with Vendor directly
Booking Confirmation
User should not take any action based on information on the Marketplace until
User has received a confirmation of User’s transaction. In case of
confirmations to be received by email, if User does not receive any
confirmation of User’s purchase/transaction within the stipulated time period,
User may first look into "spam" or "junk" folder to verify
that it has not been misdirected, and if still not found, please contact
TRAVELIDEA's call centre or login into the User Account section of TRAVELIDEA.
In case a booking confirmation e-mail or sms gets delayed or fails because of
technical reasons or as a result of incorrect e-mail ID / phone number provided
by the user etc, a ticket will be considered 'booked' as long as the ticket
shows up on the confirmation page or in the User Account section of TRAVELIDEA.
The total price payable will be displayed to the User before making payment to
the Vendor. Users are hereby informed that in case of a booking request being
rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts
collected by TRAVELIDEA for such booking will be refunded to the User’s Account
used for making the payments.
Offer Fares / Series Fares / Group Fare or
any other similar fares are non-refundable, non-changeable under any
circumstances. In these types of bookings, more than one (non related)
passenger is added in the same pre-purchased PNR. Names in this type of fares
are updated between 8pm and 11pm, one night before the travel date. Hence, web
checkin needs to be done by the passenger or the travel agency once the names
are updated. Do note Airlines counter are not very friendly at some airports
and machines may / may not operate. Also airlines may levy service charges for
issuing boarding pass from the airport counter. Since these are collective
passengers tickets, normal web checkin, meal selection, extra baggage purchase,
wheel chair addition, GST or any other special services cannot be added in
these tickets. Lastly in these types of fares, our fare rules supersedes
airlines and hence no refund requests are entertained unless flight is
cancelled or flight date/timing is changed by more than 6 hours in
domestic flights and over 24 hours in international flights.
Name changes (minor or major) in any form
cannot be done in these fares. In this type of fares (Offer Fares / Series
Fares / Group Fare or any other similar fares), you are not supposed to contact
airlines directly or any other body for any reason. TRAVELIDEA should be your
only point of contact for any purpose and the decision of TRAVELIDEA will be
final. Incase you contact airlines or any other body, your account might be
disabled and your balance will be forfeited.
In case of schedule change and airlines
provides multiple options, agent/customer has the choice to choose among the
given options only within the given time. However, once names are updated in
the revised itinerary, thereafter no changes will be accepted of any type. Also
note if the agent/customer does not respond in the given time then Airlines /
TRAVELIDEA can choose any option.
Offline Booking
TRAVELIDEA avoids and do
not recommends travel agents for doing offline booking with us. However, if the
travel agents insists, TRAVELIDEA can do the booking on behalf of the
travel agent as a courtesy. Having said that TRAVELIDEA will not be
responsible for any type of mistake like date, orgin city, destination
city, itinerary details, pricing, name & details of the passenger etc.
Travel Agent will be responsible for any mistake or issue in offline booking
from TRAVELIDEA. TRAVELIDEA on any
circumstances will not bear
any expense or refund any part of the booking amount.
Promo Codes
TRAVELIDEA may generate promotion codes from time to time which may be availed
on the site for discount, if applicable. TRAVELIDEA at its discretion, could
add new promo codes, change or withdraw existing ones without any prior notice.
Incase of any dispute with any party, TRAVELIDEA's decision will be binding and
final.
When USER registers with TRAVELIDEA, TRAVELIDEA or any of its
partners/afflilate/group companies/partners/vendors may contact User from time
to time to provide information/offers of services that TRAVELIDEA or such other
group companies believe may benefit User.
Users Responsibility & Liability
User shall be responsible for their own actions in utilizing the Services
purchased by User, and TRAVELIDEA shall not be liable for any such action.
TRAVELIDEA is only providing a platform for communication and it is agreed that
the contract for Service shall be a strictly bipartite contract between the
Vendor and User.
User represents that User is of legal age to form a binding contract with
TRAVELIDEA and is not a person barred from receiving Services under the laws as
applicable in India.
Any references to a Vendor being "verified" (or similar language)
only indicate that the Vendor has completed a reasonable verification process.
Any such description is not an endorsement, certification or guarantee by
TRAVELIDEA about any Vendor, including of the Vendor's identity and
credibility. TRAVELIDEA therefore recommends that you always exercise due
diligence and care when deciding whether to avail services from a Vendor, or
while having any other interaction with them.
Upon receiving User’s complaint, TRAVELIDEA shall inform the relevant Vendor of
such complaint and request for an explanation. Users are required to refrain
from raising frivolous and baseless complaints. User expressly acknowledges
that the Vendor providing the deficient Service will be solely responsible to
User for any claims that User may have in relation to such defective service
and TRAVELIDEA shall not in any manner be held liable for the same.
Unless due to User’s negligence, in the event the Vendor fails to complete a
delivery of any Service, User acknowledges that the Vendor will be liable to
make any applicable refunds or payments. User agrees that TRAVELIDEA will not
be held liable for failure of the Vendor to make available any Service therein.
TRAVELIDEA reserves the right at all times to disclose any information as is
necessary to satisfy or comply with any applicable law, regulation, legal
process or governmental request, or to edit, refuse to post or to remove any
information or materials, in whole or in part, in TRAVELIDEA's sole discretion.
In no event shall TRAVELIDEA, its officers, directors, employees, partners or
vendors be liable to User, the Vendor or any third party for any special,
incidental, indirect, consequential or punitive damages whatsoever, including
those resulting from loss of use, data or profits, whether or not foreseeable
or whether or not TRAVELIDEA has been advised of the possibility of such
damages, or based on any theory of liability, including breach of contract or
warranty, negligence or other tortuous action, or any other claim arising out
of or in connection with User’s purchase of the services herein.
TRAVELIDEA shall not assume any liability for the non-availability of the
Services where required or any action or inaction that might be taken by the
Vendor.
ALL LINKED TERMS AND CONDITIONS HEREUNDER
ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY USER.
